Frequently Asked Questions

  • How do I choose the right clinician for me?

    Consider factors like qualifications, specialties, and your personal goals. Our intake team can also assist in matching you with a clinician who fits your needs.

  • What can I expect for my first counseling appointment?

    Whether you're new to counseling and therapy or just to our clinic, welcome! Before your first appointment, please complete any necessary paperwork and bring it with you, have your insurance information ready, arrive at least 10 minutes early or ensure your telehealth setup is ready. During your initial session, your clinician will get to know you, discuss your concerns, understand how you would like to be supported, and help you outline a plan. The initial intake appointment is often focused on questions, however the structure of future appointments is up to you and your clinician.

  • How long are counseling sessions, and how often should I attend?

    Counseling sessions typically last 45-60 minutes. Clients often schedule weekly or biweekly appointments, however the frequency of sessions will depend on your needs and the clinician's availability, and they can help you decide how often to schedule sessions.

  • I can’t find my telehealth appointment link.

    Check your email for a message from myHealthspot containing the link. If you still can’t find the telehealth link, please contact our office at (913) 451-8550. 

  • How do I reschedule or cancel my appointment?

    To reschedule or cancel your appointment, please follow the instructions in your appointment confirmation message or leave a message for our coordinators at (913) 451-8550. Please Note: As per our No Show/Late Cancellation Policy, clients may be charged a late fee for missed appointments. Depending on your clinician's policy, you may also be charged if you cancel an appointment less than 24 hours in advance or arrive significantly later than your scheduled appointment time. Though Responsive Centers strives to remind clients prior to their scheduled appointment, we are not responsible for missed appointments. These fees must be paid at the time of the next appointment.

  • What do I need to do to make a new appointment?

    To walk through scheduling a new appointment, please visit our Client Resources page. You can directly access our online scheduler for counseling or medication management appointments. As per our No Show/Late Cancellation Policy, clients may be charged a late fee for missed appointments. Depending on your clinician's policy, you may also be charged if you cancel an appointment less than 24 hours in advance or arrive significantly later than your scheduled appointment time. Though Responsive Centers strives to remind clients prior to their scheduled appointment, we are not responsible for missed appointments. These fees must be paid at the time of the next appointment.

  • What happens if I need urgent support outside of regular business hours?

    If you, or someone you know, are experiencing a crisis, we encourage you to seek support by proceeding to a nearby hospital or urgent care center. You can also reach the 988 Suicide & Crisis Lifeline by calling, sending a text message to '988,' or chatting online at https://988lifeline.org/. While our clinic is committed to providing support and guidance, we also prioritize client safety and well-being. There are dedicated professionals at 988 who are available 24/7 to assist you in times of crisis. You don't have to face this alone.

  • How do you ensure confidentiality and privacy?

    To ensure your information remains secure, we adhere to strict policies and comply with HIPAA regulations. All sessions are confidential and clients are made aware of the boundaries of therapeutic relationships through our informed consent agreements. Please visit our Privacy Policy page to learn more about our commitment to privacy.

  • How do I pay my bill?

    If you have an outstanding balance or would like to credit your account, you can make a secure payment here.

  • What do I do if I find a discrepancy in my billing?

    If you notice an issue with your bill, please contact our billing department (1 (877) 777-7686 Ext. 2002) with details about the payment, and we’ll be happy to review it with you.

  • Do you accept insurance, and how does billing work?

    Our clinicians accept a wide range of insurance providers, including but not limited to: Aetna, Blue Cross Blue Shield, Humana, KanCare, Medicare, Medicaid, Tricare, and United Healthcare. Sessions are billed to insurance if a self-pay agreement is not in place. We recommend contacting your insurance provider to find clinicians in your network and clarify coverage details, including deductibles, out-of-pocket costs, and superbill reimbursement. If you have questions about copays or payments, please call our billing partner: 1 (877) 777-7686 Ext. 2002.

Responsive Centers

7501 College Blvd.,
Ste. 250, Overland Park,
KS 66210-2505

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Have questions or need support?

Contact us at:
(913) 451-8550 or
intake@responsivecenters.com

Our intake staff will respond to your inquiry during business hours: Monday through Friday 8 a.m. - 5 p.m.