We hope that all of you are staying safe and are well. We know how difficult this is for all of us.
Clinicians and staff have continued to work diligently to provide the mental and emotional health services that we have provided for the past 40 years.

Due to COVID-19 (Coronavirus) remaining a serious threat in the United States, Responsive Centers has transitioned to providing most services for all new and existing patients via telecommunications technology. The use of telecommunications technology reduces the need for anyone to come into close contact with each other or to be in areas where exposure to COVID-19 may occur. We continue to believe that telehealth services provide an effective alternative to in-office sessions without the risk of contagion, and it prioritizes the utmost safety. Insurance plans are continuing to approve telehealth sessions, and our understanding is that they will continue to do so in the foreseeable future.

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In some situations, however, we also recognize that teletherapy services may not be adequate, and in-person services may be more appropriate.

At this time, we have determined that in-person services are appropriate for the following reason(s):

  • Evaluation services which cannot be conducted via telehealth.
  • Psychotherapy services to individuals who either require in-person therapy for specified reasons or more intensive therapy services than can be provided by telehealth services.

If this is your current situation, please speak directly with your clinician to determine if this is necessary. All patients seen in-office will need to first review and sign a Consent for Returning to In-Person Psychological Services, which is a supplement to the general informed consent form. This will need to be on file before any in-office appointments.

Safety of clinicians, staff, and patients will continue to remain our primary concern. If you and your clinician have determined the need for an in-person appointment, we have implemented the following intense safety protocols throughout our clinic:

  • Regular intensive sanitizing procedures several times daily.
  • We request that patients remain in their cars until five minutes before the appointment.
  • We request clinicians and patients to wear masks in public spaces such as the waiting room and hallways. We ask clinicians and clients to bring their own masks (but we have masks available if needed).
  • We will be providing hand sanitizing solution throughout the office.
  • Plexiglas barriers will be in all testing rooms.
  • Clinicians will be required to clean their offices/testing room after each appointment.
  • Air filtration systems have been added to the waiting rooms, testing rooms, and conference rooms.
  • Only the therapy patient is allowed in the office and/or one parent per minor patient. No in-office family therapy at this time.

Please continue to call our main number for new and returning patient appointment needs. We remain dedicated to providing exceptional quality and safe services to our community, and we thank you for continuing to entrust us in doing so.

Sincerely,

Responsive Centers